Not your average service experience.

At My Auto, we know your time is valuable. That's why we offer rental vehicles to use while your vehicle is being serviced. If you will need a rental vehicle, please be sure to schedule an appointment beforehand so we can have a car waiting for you. For current rental prices, please reach out to us at (231) 799-7100.

What are the customer's responsibilities?

You are responsible for the rental fee and replacing the gas you use while you are driving the vehicle. We ask that you return the vehicle with the same amount of gas as when you left. For health and resale reasons, we prohibit smoking, pets and towing with your loaner vehicle. You are also required to have proper insurance coverage and are responsible for any damage or accidents to the vehicle while it is in your possession. If you have any questions or concerns regarding these expectations, don't hesitate to ask one of our service advisors. A detailed list of our rental policy is listed at the bottom of the page.

Our customer service priority.

We have many rentals but may not always have enough for everyone. We tend to give priority to customers who have large or lengthy repairs or those who absolutely need transportation. If you choose to stay and hang out in our comfortable waiting area, enjoy free Wi-Fi, a huge HDTV, luxurious leather sofas, massage chairs, a library full of books and magazines, computers, coffee, tea, bottles of water and juice, a soda fountain machine and a kids play area.

Rental Car Policy
  • Customers are responsible for the use of fuel while in a loaner and will be charged to replenish to fuel level signed for when vehicle left the dealership; please make sure you are aware of the fuel level before you leave.
  • For health reasons, we must insist that there be no smoking or pets in a loaner vehicle. Many people are allergic to smoke and pets.
  • Please remove all personal belongings and debris when you are finished with the loaner. If the interior needs to be cleaned, please alert one of our staff.
  • We cannot guarantee any specific model of loaner available on any given day.
  • The driver of the loaner must be at least 21 years of age.
  • The driver of the loaner car must be the person who name appears on the repair order or immediate family member.
  • You must present a valid driver's license, a valid insurance card, and a valid Visa MasterCard Discover or American Express credit card.
  • Body damage and/or any other damage to the loaner vehicle while in the customer's possession is the sole responsibility of the customer. You are advised to contact your insurance company in case damage or accident as your insurance company is the primary carrier.
  • We cannot be responsible for any items or articles left behind in a loaner car.
  • For your safety, we reserve the right to not lend vehicles out during extreme inclement weather such as ice and snow storms.
  • Loaner cars must be returned within 24 hours notice of your vehicles completion. A charge of $75 per day will be charged for every day after this is date that the vehicle is not returned.
  • Parking tickets, toll violations and any other tickets or traffic violations are the sole responsibility of the person signing for the loaner vehicle and will be charged to the credit card left.
  • Substitute transportation is provided at a daily rate. For current rates or any questions, please reach out to us at (231) 799-7100.